Return & Refund Policy
At Elanza Store, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we offer a hassle-free 14-day return policy.
14-Day Return Window You have 14 days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
Eligible Items & Conditions
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Smartwatches & Electronics: Devices must be returned with all original accessories, chargers, manuals, and protective packaging intact, without physical damage or unauthorized software modifications.
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Apparel & Clothing: Garments must be unworn, unwashed, and free of odors or wear marks, with all original brand tags attached.
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Watches: Timepieces must be free of scratches or altered links and returned in their original display box.
Non-Returnable Items
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Items marked as clearance or final sale.
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Products damaged due to misuse, exposure to liquids beyond rating limits, or improper care.
Return Process
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Initiate Request: Email us at tauheedahmad468885@gmail.com or contact us on WhatsApp at +92 322 1392770 with your order number and reason for return.
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Ship Item: Once your return is approved, safely package the item and send it to our designated return address.
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Inspection & Refund: Upon receiving and inspecting your item, we will notify you of the approval status. Approved refunds will be processed via your original payment method or bank transfer within 5–7 business days.
Shipping Costs
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Customers are responsible for paying their own return shipping costs unless the item arrived defective, damaged, or incorrect.