Frequently Asked Questions (FAQs)

Orders & Shipping

• How long will it take to receive my order?

  All orders are processed quickly and delivered nationwide within 3 to 5 business days.

• Do you offer Cash on Delivery (COD)?

  Yes! We offer Cash on Delivery across Pakistan for all our products, including smartwatches, classic timepieces, apparel, and electronic gadgets.

• How can I track my package?

  Once your order is dispatched, you will receive a tracking link via SMS or WhatsApp to monitor your shipment in real time.

Returns & Exchanges

• What is your return policy?

  We offer a hassle-free 14-day return window from the date of delivery. Items must be unused, in original packaging, and include all tags or accessories.

• How do I initiate a return or exchange?

  Contact our support team at tauheedahmad468885@gmail.com or via WhatsApp at +92 322 1392770 with your order details, and we will guide you through the process.

Products & Warranty

• Are your smartwatches and electronic gadgets covered by warranty?

  Yes, all electronic devices and smartwatches are inspected for quality before dispatch. If you receive a defective or damaged product, reach out within 14 days for a replacement.

• How do I choose the correct size for clothing items?

  Each apparel product page includes a detailed size guide to help you find the perfect fit before ordering.

Customer Support

• How can I get in touch with customer service?

  You can reach us via email at tauheedahmad468885@gmail.com or call/WhatsApp us directly at +92 322 1392770 (Monday – Saturday, 9:00 AM – 6:00 PM PKT).